Sweden: Within 1-4 business days
Europe: Within 2-5 business days
Rest of the world: Within 2-5 business days
*Please note that these times are only an estimate as we are unable to forecast customs or processing delays.
Normal delivery time is 2-7 days unless otherwise indicated. We always try to deliver your order as quickly as possible. Please note that the delivery charges DO NOT include import costs that may be due for non EU countries when the package reaches the country of destination. When shipping internationally, FedEx is unable to ship to PO Boxes. Failure to provide a physical address will delay your shipment.
Posten AB delivers all packages within Sweden while FedEx delivers all international orders. For customers ordering within Sweden, shipping is free of charge. For shipment to locations outside of Sweden there will be a shipment cost.
Exchanges, returns and refund
We hope you will enjoy your new shoes ordered from us at Beyene. If the shoes you ordered from our website are not to your satisfaction, we are happy to help you exchange or return them.
If so, please note the following:
Before you send the shoes back to us you need to send an e-mail to email@example.com. You will then receive return instructions by e-mail. Do not send anything without contacting us first, as we need to confirm the exchange/return, this may lead to longer handling time and delayed refunding. Please keep in mind that shipping charges of exchanges or refunds are at your expense and that you are responsible for the product and shipping until we have received the goods. We therefore recommend you to choose a safe shipping method.
Please ship your Beyene products to the address below;
Frösundaviks Allé 15
169 70 Järfälla
Our returns guarantee entitles you to return the product you ordered from us (website) for any reason within 14 days from the point of the order being delivered to given address at order. You have the right to open the package and check the contents but the product must be return unused (in such a state that we can deem it fit to be restocked and resold). All original packaging, laces etc. shall be returned with the product without having been tampered with. You will get your refund when the goods are returned to us.
Items bought in our web shop cannot be returned or exchanged at any of our retailers, only at our web shop.
Returns and exchanges are free of charge within Sweden. You will be fully refunded when the goods are returned to us in full condition.
Outside of Sweden, the customer is responsible for the return and freight cost of the item back to Beyene. Items lost during transport will not be compensated. Please return package well wrapped. Refund only when the goods are returned in full condition. Unfortunately, we cannot refund the postage or handling charge. Do not forget to include your name, address and telephone number.
Please note that FedEx will attempt to deliver your package to the address you specify in the shipping address fields. Failure to accept your shipment from FedEx will result in the return of the package to the shipper. Any original shipping charges, return shipping charges, duties, taxes, and any other charges incurred will be deducted from the amount refunded when the rejected shipment is received.
If you have the wrong item delivered, please contact us by email or telephone. We always correct any wrong delivery, and Beyene will pay for the freight cost. Full refund if your ordered item is out of stock.
Unclaimed packages will automatically be returned to us. We reserve the right to charge freight and processing fee for a total of SEK 250 for every unclaimed item.