Frequently Asked Questions

1. Problems with payment

If you have problems with your payment on our website we suggest that you take the following actions to go through with you purchase:

- If you want to make the purchase with credit card but can't use our service - try to use PayPal's express checkout where they also offer checkout with creditcard and in most cases without the need to set up an PayPal account.

- If you live outside Sweden there is a higher chance that your bank is blocking your payment. In that case contact the bank where your card is issued and ask them allow you to make the purchase.

- Try all the available payment methods.

- Try a different browser or computer.

- If you still haven't managed to complete the payment, please send us an e-mail to info@beyeneclassic or call us on +46 (0) 70 914 77 20. 

 

2. Which countries do you deliver to?

We offer worldwide shipping with FedEx.

 

3. What is the delivery time?

The normal delivery time differ depending on how far the country of destination is from Sweden. If a product is out of stock or if shipment is made to remote locations, the delivery time can be longer. We ship with FedEx worldwide and Posten for Sweden and we can offer you tracking-services for all international shipments.

- Sweden: Within 1-4 business days

- Europe: Within 2-7 business days

- Rest of the world: Within 5-10 business days

 

4. What is your return policy?

We hope you will enjoy your new shoes from Beyene. If the shoes are not to your satisfaction, we are happy to help you exchange or return them. You just need to follow the steps specified in the 'Deliveries, Exchanges & Returns' section.

Keep in mind that our guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be return unused (in such a state that we can deem it fit to be restocked and resold). All original packaging, laces etc. shall be returned with the product without having been tampered with. You will receive your refund when the goods are returned to us.